MetroGuide New Orleans:
Important Numbers

Below you can find some important numbers for the Greater New Orleans area. First-time visitors should note that while 1 plus the (800) toll-free area code always must be dialed, sometimes 1 may be required before the local area code (504) when calling a New Orleans number from within the Greater New Orleans area. In any event, the Greater New Orleans area has 10-digit dialing which requires that an area code precede all phone numbers dialed. Fortunately, recorded messages from the local phone company will intercept incorrectly dialed calls, and provide the correct dialing instructions for the number attempted.

Emergency Numbers:

Fire / Police / Ambulance : 911
Poison Control Center : (800) 523-2222
YWCA Rape Crisis Hotline : (504) 483-8888

HelpLine Numbers:

Gamblers Anonymous : (504) 431-7867
Alcoholics Anonymous : (504) 779-1178
YWCA Family Violence Program : (504) 482-9922
First Call Information Crisis Hotline : (504) 523-2673

Government Numbers:

Internal Revenue Service : (800) 829-1040
Louisiana Drivers License Office : (877) DMV-LINE
District Attorney’s Office : (504) 822-2414
Social Security Administration : (800) 772-1213
Postal Service Answer Line : (800) 725-2161
New Orleans Public Schools : (504) 365-8730
Federal Bureau of Investigation (FBI) : (504) 816-3000
Bureau of Alcohol, Tobacco and Firearms : (504) 841-7040
Harbor Police : (504) 396-3911

Health & Social Numbers:

American Red Cross : (504) 833-7556
Alzheimer’s Association : (504) 895-6223
American Heart Association : (504) 456-7224
American Cancer Society : (504) 469-0021
American Lung Association : (504) 828-5864
United Way : (504) 822-5540
Child / Elder Abuse Reporting : (504) 680-9000
Salvation Army : (504) 899-4569

Transportation Numbers:

Amtrak Railroad : (800) USA-RAIL
New Orleans International Airport : (504) 464-2752
Louisiana Transit Company : (504) 737-9611
Information Assistance: 411
New Orleans Chamber of Commerce: (504) 527-6900

 General paramedic and ambulatory emergency services are available to One Shell Square tenants and guests. In the event of an emergency, please call 911. The following numbers are available to call in case of non-emergency.

New Orleans Fire Department: (504) 658-4700
New Orleans Police Department: (504) 821-2222
Post Office (for both 70163 & 70113 zip codes):  504-589-1714
Tulane University Hospital and Clinic: 504.988.5800
Harbor Police : (504) 396-3911


Crisis Intervention: 504.523.COPE(2673)
N.O Highway Safety Hotline: 1.800.259.4929
New Orleans Police Information Line: 504.821.NOPD(6673)


Get Emergency Alerts. Get NOLA Ready

Emergency notifications, straight from the city to you.

NOLA Ready Emergency Alerts provide instant accurate emergency notifications that may affect your home, workplace, school, or any other locations within Orleans Parish, to your cell, work or home phone, via text, email or call.

Example messages include:

  • Mandatory City Evacuation Information
  • Weather Advisories
  • Infrastructure Issues including Water Boils and Power Outages.
  • Up-To-The-Minute Traffic Issue including accidents, closed roads, alternative routes and more.

    Get Started

    Can’t Log In?

    If you believe you have a NOLA Ready account, please click here to enter your name and email address and have your password sent to you. external link

    If you receive an error message or your email is not found, you have not upgraded your account. If you did not re-register in May 2012 or afterward, you will need to re-register by clicking here external link and choosing “Sign Up For Alerts.”

    Your Alert Preferences

    • Location: You can get emergency alerts for neighborhoods around your home, work, or school.
    • Alert types: You will automatically receive any city-wide emergency alerts. You can also select alerts for specific kinds of emergencies, including Power Outages, Road Closures, Boil Water Advisories, Flooding, Parades/Second Lines Road Closures, and more.
    • Device selection: You can choose to be notified by phone call or text on your personal or work cell phone, or email.

    New Orleanians’ safety is our number one priority, you must confirm that you have received our message. An alert will be sent to all devices until confirmed.

    Contact Us

    If you have any questions or concerns, contact the Office of Homeland Security’s Preparedness Team at alerts@nola.gov.


//// // //